The provisions of these Terms and Conditions appearing on this Website define the legal relationship between Clients, Users and WISH Medical Tourism LTD. The Company may at any time, in its sole discretion, update these Terms and Conditions.

ACCEPTANCE OF TERMS

1. The Website's rules centralize all the terms of use and are required to be followed by everyone who chooses to browse and enter the Website, on all pages of the Website. The provisions of these Terms and Conditions apply equally to members of both sexes, and the use of masculine pronouns is for convenience only;
2. By entering and browsing the Website you accept and agree to the terms of use stated below. Therefore, before using the Website, you are asked to read the terms of the regulations carefully and follow them. If you do not agree with one of the terms of the below regulations, you are asked not to make any use of the Website or its services;
3. The Website serves as an information database, through which you can find various information and services as well as receive quotes from various service providers, who are not the Website owners but external contractors who change from time to time, by contacting the Website or the service provider on the Website.

• DEFINITIONS AND INTERPRETATION

In this Terms and Conditions, unless the context clearly indicates otherwise, the following expressions and words have the meanings assigned to them:

1. “Client”– any visitor of the Website who utilize the Website to purchase one or more Treatment Packages and/or Procedures;
2. “Consultation” – face-to-face, over the phone and/or IM, or online communication before the trip to the Surgery Location with the Surgeon and the face-to-face consultation with the Surgeon at the Surgery Location before the surgery;
3. “Medical Care Provider” – providers of medical services, including but not limited to hospitals and clinics, located in the Surgery Location;
4. “Procedure” – the medical treatment(s) or surgery as agreed with the Surgeon;
5. “Surgeon” – the surgeon whom you have chosen to perform your surgery and provide you with aftercare;
6. “Surgery Location” – the country chosen by the Client and indicated in the Treatment Package; 
7. “Terms and Conditions” – these terms and conditions;
8. “Treatment Package” – pre-operative tests, surgery, accommodation, transfers, and patient host agreed to be provided to the Client;
9. “User” – any visitor of the Website;
10. “We” / “we”, “us” and “the Company” – means WISH Medical Tourism LTD whose registered office is in Pissouri, Cyprus;
11. “Website” this website, accessible at www.wish-clinics.com

• TERMS OF USE OF THE WEBSITE

1. 1. The browsing and use of articles and information on the Website is the sole responsibility of the User/Client. It is not a substitute for professional advice or as a substitute for an examination by a Medical Care Provider;
   2. It is hereby expressly forbidden to use the Website and/or its contents and/or information about advertisers and/or professionals displayed on the Website for the purpose of sending messages or advertising and/or commercial mail or for the purpose of offering commercial offers;
   3. It is strictly forbidden to infiltrate the Website and/or the server and/or any material or computer files on it illegally and/or collect information from it using automated software or any similar application and/or use the Website to activate or send viruses, hostile software or any other application, manual or automatic, that may harm the Website and/or third parties or prevent them from making reasonable use of the Website. Any modification, re-engineering or updating of any part of this Website is prohibited;
   4. The Website may remove any information and/or content and/or refrain from publishing it in whole or in part, at any time, at its sole discretion and without prior notice or justification.

• WEBSITE CONTENT

1. 1. The content of the Website is not written by engineers or professionals and the Website has no responsibility for the quality of the content. Any malfunction, which may be caused by a third party or a technical malfunction, will not be the responsibility of the Website operators and owners;
   2. The operators of the Website are not responsible for any information or advice received through the services and pages of the Website, nor is it responsible for the information, services or products received or displayed on the Website;
   3. The information, photos or anything else displayed on the Website does not constitute a substitute for professional consultation and does not obligate the owners or the Medical Care Providers. In addition, the prices that appear on the Website are recommended prices collected from around the internet and do not obligate the Medical Care Providers or the Website to meet these prices.

• VARIOUS SERVICE PROVIDERS AND ADVERTISERS ON THE WEBSITE

1. 1. The Website allows Medical Care Providers to detail about the service they provide to Users and about their field of work;
   2. The Users can call the various professionals or make an initial inquiry with them whether by contacting the professional directly or by leaving details and receiving an offer can we discuss this?;
   3. It is clarified that the Website serves as an intermediary only. All details and information regarding Medical Care Providers, as well as any other advertisers and professionals, including the accuracy of their details, training and activities, and other advertising materials published on the Website, are published on behalf of such Medical Care Providers, advertisers and/or professionals only and at their own risk;
   4. The Website cannot guarantee their content, and will not bear any responsibility for violating any presentation and/or commitment and/or statement of any of the Medical Care Providers, advertisers or professionals and will not be a party to any contract between the Users/Clients and a Medical Care Provider, advertiser and/or professional;
   5. It is recommended that Users and/or Clients conduct an independent inspection before contacting the Medical Care Providers, advertisers or professionals or relying on information published anywhere else on the Website. The Website cannot and does not claim any responsibility with regard to any information and/or business and/or service and/or goods published on the Website, both regarding their quality and regarding their content; 
   6. It is clarified that the publication of advertising material on the Website or the publication of the details of a Medical Care Provider or professional does not mean that the Website or anyone on its behalf encourages or recommends the advertiser or the service provided through it. The Website operates in accordance with the obligations and statements of the professionals who publish on the Website that they are suitable professionals with appropriate expertise, but the Website and/or its owners can not verify the correctness of these statements. Therefore, users must do an independent check, as reasonable consumers, before contacting any of the professionals displayed on the Website or who contact them through the Website;
   7. The operator of the Website will in no way be held responsible for the quality of communication between advertisers on the portal and Users and/or Clients. All prices, contracts, services, quotations, work completion, terms of purchase, purchase procedures, disputes, criminal matters, and all dealings with third parties, suppliers or service providers, etc. are between service providers and their customers. Whenever Users and/or Clients of the Website contact a Medical Care Provider or other service providers, and in whatever way they contact that provider, any such contact is not the responsibility of the Website operators, but is based on explicit prior consent from the Website Users, to which the Website is not a party;
   8. The operators of the Website will not be responsible and will not bear, directly or indirectly, any damage, financial or otherwise, caused to the User or the Client as a result of a third party, the work of service providers, and as a result of using information on the Website, including loss of income or profit.

• TREATMENT PACKAGE

The Website may display information concerning various Treatment Packages offered by Medical Care Providers. Clients are free to purchase the desired services directly from the Website, in such case these Terms and Conditions shall be applicable. 

1. Travelling to a different country for treatment or surgery can be overwhelming. With this in mind, we provide Treatment Packages to ensure that your experience is as pleasant as possible. The Company will ensure that at least the following services are included in your Treatment Package:

1. Transfers to and from the airport by our professional driver;
2. Initial face-to-face or online consultation with the patient coordinator and the Surgeon and a face-to-face consultation with the Surgeon before your surgery;
3. Travel to and from the clinic for all appointments with the Surgeon;
4. Pre-operative tests to determine your suitability for your chosen surgery. Any tests considered necessary during pre-assessment or diagnosis for some treatments, or as a result of a pre-existing condition, or your exposure or vulnerability to any condition will be at additional cost.
5.  Minimum  stay at the hospital after your surgery. Should you stay more than one night, you will be charged for additional nights at the current rates of the hospital depending on the type of accommodation selected;
6. Accommodation at the hotel and breakfast taken at the hotel. You are liable for any other costs that you incur such as meals (not included as part of our negotiation on your behalf), use of telephone, laundry, etc. at the hotel, or stay at accommodation not booked through us.
7. An English-speaking patient host to accompany you during your appointments with the Surgeon.
8. All costs for the treatment package are exclusive of VAT where applicable.

1. Additional services and/or adjustments of the selected Treatment Package can be performed upon Client’s request.

• THE PRICES DISPLAYED ON THE WEBSITE

1. 1. The final price will be determined in the phone call or in a consultation meeting at the Client's premises by the Medical Care Provider – the Website is not responsible for the price or the quality of the work;
   2. Prices listed on the Website are only a recommendation and the content writer's discretion. The prices are neither binding nor fixed. Prices vary depending on the nature of the work and there is no website recommendation or warranty on the price.

1. PAYMENT AND INSURANCE 

   1. To confirm the Procedure(s) and the relevant date, the Client must pay a non-refundable 10% deposit or 100% for schedule booking procedures. The rest of the price will be paid not later than 14 days before procedures;
   2. The deposit shall be paid prior to the appointment with the remainder payable latest within 14 days prior to the booking package day. The deposit can be paid via bank transfer and/or debit and credit cards;
   3. It is Client’s responsibility to have sufficient insurance in place to cover him/her during the stay at the Surgery Location. It is a condition of your booking for the Client to have such suitable insurance cover in place.

1. CANCELLATION AND RESCHEDULING

   1. The Client may, at any time, cancel the booking by notifying the Company in writing. The cancellation will take effect from the day on which the Company receives written notification of Client’s cancellation. The scale of charges payable will depend upon when the notification of cancellation is received. Depending on the circumstances, the following cancelation fees shall apply: 

1. If the Client cancels up to 14 days before the date of the appointment, the Company reserves the right to keep the non-refundable deposit at 10% of the price of the Procedure/Treatment Package, whichever is greater, as a cancellation fee;
2. If the Client cancels less than 14 days and up to 24 hours before the date of arrival to the Surgery Location, the Company reserves the right to charge up to 50% of the price of the Procedure/Treatment Package as a cancellation fee;
3. If the Client cancels less than 24 hours before the date of the appointment and while in the Surgery Location, the Company reserves the right to charge up to 100% of the price of the Procedure/Treatment Package, as a cancellation fee; 
4. The Client may reschedule the date of the appointment up to 14 days prior to the original date of the appointment scheduled, they may do so free of charge and based on the clinic’s availability;
5. The Client may reschedule the date of the appointment within 14 days prior to the original date of the appointment scheduled, they may do so at a charge of 250 Euro and based on the clinic’s availability;

1. If, for any reason, the Client does not present him/herself on time and in a state that the consultation, procedure or surgery can be performed, the appointment will be cancelled, and the Company will not be able to offer re-compensation. Re-scheduling will take place within the same calendar year or within 12 calendar months and in consideration of availability. If the Client does not turn up for the appointment or surgery at all, the medical care will be assumed cancelled without notice and cancellation fees will be applicable equal to the full amount already paid.

• LACK OF LIABILITY

1. 1. All content published on the Website, including guides, opinions, tips, guidelines, information, and other explanations, is published on the Website as a service to Users only;
   2. Client’s treatment is a contract between the Client and the hospital and/or Surgeon undertaking the treatment. By accepting these Terms and Conditions, the Client agrees not to hold WISH Medical Tourism LTD liable for medical negligence or malpractice by the chosen Medical Care Provider;
   3. It is hereby clarified and emphasised that the content registered on the Website does not constitute an opinion or offer or professional advice and/or a substitute for any such advice in any subject or field that requires expertise or professional training in any field. The User assumes full responsibility and the full risk of any action related to the information or content published on the Website. Users and Clients should handle and follow the Website's content with care when using it;
   4. The Company holds no medical qualifications and is neither responsible nor liable for any medical procedures. We assist you to arrive at an informed decision by meeting or, at least, interacting with the Surgeon by phone/video conference. The Company is not liable for the work of the Surgeon or any of the staff engaged at your chosen clinic or hospital. This will be governed by the hospital regulations and documentation provided to the Client. These aspects will invariably be governed by the terms and conditions of your treatment contract, expressed or implied, with the hospital/clinic  the medical and paramedical staff and/or the Surgeon;
   5. The Company will not accept any responsibility in the unlikely event that the Surgeon feels that the Client is not fit enough to undergo surgery and have to return without surgery. The Client will be entitled to a refund of any unspent balance of his/her treatment cost after deductions on account of tests, consultations, etc.;
   6. All surgical operations and medical procedures, whichever country they take place in, have a risk attached to them and in the case of plastic surgery, hair transplants and cosmetic dentistry there may be dissatisfaction with the final outcome. The Company will not be held responsible for medical procedure disputes. The Company’s liability is limited to a duty of care in its capacity as a third-party facilitator governed by the laws of the Surgery Location;
   7. The Website and/or anyone on its behalf will not bear any responsibility for any damage and/or loss to body or property, whether direct or indirect, caused to the user and/or any third party for the use of the information presented on the Website, whether as marketing material or professional material. Whether through links placed on the Website or from other content;
   8. A professional or advertiser's content or materials are published on the Website based on their statement that the content and/or materials are original and do not infringe upon another party's rights. We ask Users to inform us if they believe content on this Website violates their rights. This Website will do everything within its power to review the application within a reasonable amount of time and will act based on its discretion and/or any applicable laws;
   9. In addition, the Website will not be liable for any damage or loss for adapting services offered by the Website to users and/or for adapting the Website to their personal computer and/or for damages, glitches, or failures in the software, server or any service provided by third parties. The Users are asked to take this into account when relying on the content listed throughout the Website or the services it provides;
   10. The Website does not undertake to maintain a backup of all content stored and/or appearing on the Website. In addition, the operators of the Website may disable the Website, in whole or in part, for the purpose of maintaining, updating, upgrading or any other need and shall not be liable for any damage caused as a result.

• COPYRIGHT AND INTELLECTUAL PROPERTY

1. 1. Copyright and all intellectual property rights, including patents, copyrights, designs, designs and trade secrets in this Website and the content contained therein, including texts, website design, layout, graphics, photographs, illustrations, website logo, website name are the property of the Company only or of other third parties who have authorized the management of the Website to use them. These rights apply, among other things, to the data on the Website, including the list of products, descriptions and designs of the products and any other details related to its operation. These rights also apply to the name of the Website, the trademarks (whether registered or not) are all the property of the Company. They may not be used without their prior written consent;
   2. No information may be copied, reproduced, distributed, sold, marketed, rented and translated from the Website, including trademarks, images and texts, product design, product images, etc. without the prior written permission of the Company;
   3. The Website has the right to take all legal proceedings available to it, the Website reserves all right to prevent and block access to the Website by surfers or Users who violate the provisions of this policy and/or the provisions of any law and/or abuse the Website – and all at the sole discretion of the Website.

• COMPLAINTS

1. 1. The Company aims to provide all Clients and Users with the highest standards of care and customer service. If for any reason the Company fails to achieve this, Clients and Users may make complaints verbally and in writing. The Company undertakes to investigate all complaints immediately, acknowledging any mistakes and rectifying them so that it can make improvements to its service;
   2. In the event of a dispute between a Client and a Medical Care Provider, this will be conducted under the laws of the country in which the operation took place unless otherwise agreed. As a facilitator, the Company will continue to act between the Client and the Medical Care Provider, and assist the Client with the process wherever possible.

• GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by the laws of Cyprus, and the Users and Clients hereby consent to the exclusive jurisdiction of the courts and arbitral authority of Cyprus.

I, the undersigned, hereby agree that I have read, understood, and accepted the terms and conditions set by Wish Medical Tourism Marketing Ltd.