Website Terms of Use

The provisions of these Terms and Conditions appearing on this Website define the legal relationship
between Clients, Users and WISH Medical Tourism LTD. The Company may at any time, in its sole
discretion, update these Terms and Conditions.


A. The Website's rules centralise all the terms of use and are required to be followed by everyone who
chooses to browse and enter the Website, on all pages of the Website. The provisions of these
Terms and Conditions apply equally to members of both sexes, and the use of masculine pronouns
is for convenience only;

B. By entering and browsing the Website you accept and agree to the terms of use stated below.
Therefore, before using the Website, you are asked to read the terms of the regulations carefully and
follow them. If you do not agree with one of the terms of the below regulations, you are asked not to
make any use of the Website or its services;

C. The Website serves as an information database, through which you can find various information and
services as well as receive quotes from various service providers, who are not the Website owners
but external contractors who change from time to time, by contacting the Website or the service
provider on the Website.

In this Terms and Conditions, unless the context clearly indicates otherwise, the following expressions and
words have the meanings assigned to them:
1.1. “Client” – any visitor of the Website who utilize the Website to purchase one or more Treatment
Packages and/or Procedures;
1.2. “Consultation” – face-to-face or online communication before the trip to the Surgery Location with
the Surgeon and the face-to-face consultation with the Surgeon at the Surgery Location before the
1.3. “Medical Care Provider” – providers of medical services, including but not limited to hospitals and
clinics, located in the Surgery Location;
1.4. “Procedure” – the medical treatment(s) or surgery as agreed with the Surgeon;
1.5. “Surgeon” – the surgeon whom you have chosen to perform your surgery and provide you with
1.6. “Surgery Location” – the country chosen by the Client and indicated in the Treatment Package;
1.7. “Terms and Conditions” – these terms and conditions;
1.8. “Treatment Package” – pre-operative tests, surgery, accommodation, transfers, and patient host
agreed to be provided to the Client;
1.9. “User” – any visitor of the Website;
1.10. “We” / “we”, “us” and “the Company” – means WISH Medical Tourism LTD whose registered office
is in Pissouri, Cyprus;
1.11. “Website” this website, accessible at

2.1. The browsing and use of articles and information on the Website is the sole responsibility of the
User/Client. It is not a substitute for professional advice or as a substitute for an examination by a
Medical Care Provider;
2.2. It is hereby expressly forbidden to use the Website and/or its contents and/or information about
advertisers and/or professionals displayed on the Website for the purpose of sending messages or
advertising and/or commercial mail or for the purpose of offering commercial offers;

2.3. It is strictly forbidden to infiltrate the Website and/or the server and/or any material or computer files
on it illegally and/or collect information from it using automated software or any similar application
and/or use the Website to activate or send viruses, hostile software or any other application, manual
or automatic, that may harm the Website and/or third parties or prevent them from making
reasonable use of the Website. Any modification, re-engineering or updating of any part of this
Website is prohibited;
2.4. The Website may remove any information and/or content and/or refrain from publishing it in whole
or in part, at any time, at its sole discretion and without prior notice or justification.

3.1. The content of the Website is not written by engineers or professionals and the Website has no
responsibility for the quality of the content. Any malfunction, which may be caused by a third party
or a technical malfunction, will not be the responsibility of the Website operators and owners;
3.2. The operators of the Website are not responsible for any information or advice received through the
services and pages of the Website, nor is it responsible for the information, services or products
received or displayed on the Website;
3.3. The information, photos or anything else displayed on the Website does not constitute a substitute
for professional consultation and does not obligate the owners or the Medical Care Providers. In
addition, the prices that appear on the Website are recommended prices collected from around the
internet and do not obligate the Medical Care Providers or the Website to meet these prices.


4.1. The Website allows Medical Care Providers to detail about the service they provide to Users and
about their field of work;
4.2. The Users can call the various professionals or make an initial inquiry with them whether by
contacting the professional directly or by leaving details and receiving an offer;
4.3. It is clarified that the Website serves as an intermediary only. All details and information regarding
Medical Care Providers, as well as any other advertisers and professionals, including the accuracy
of their details, training and activities, and other advertising materials published on the Website, are
published on behalf of such Medical Care Providers, advertisers and/or professionals only and at
their own risk;
4.4. The Website cannot guarantee their content, and will not bear any responsibility for violating any
presentation and/or commitment and/or statement of any of the Medical Care Providers, advertisers
or professionals and will not be a party to any contract between the Users/Clients and a Medical
Care Provider, advertiser and/or professional;
4.5. It is recommended that Users and/or Clients conduct an independent inspection before contacting
the Medical Care Providers, advertisers or professionals or relying on information published
anywhere else on the Website. The Website cannot and does not claim any responsibility with
regard to any information and/or business and/or service and/or goods published on the Website,
both regarding their quality and regarding their content;
4.6. It is clarified that the publication of advertising material on the Website or the publication of the
details of a Medical Care Provider or professional does not mean that the Website or anyone on its
behalf encourages or recommends the advertiser or the service provided through it. The Website
operates in accordance with the obligations and statements of the professionals who publish on the
Website that they are suitable professionals with appropriate expertise, but the Website and/or its
owners can not verify the correctness of these statements. Therefore, users must do an
independent check, as reasonable consumers, before contacting any of the professionals displayed
on the Website or who contact them through the Website;
4.7. The operator of the Website will in no way be held accountable for the quality of communication
between advertisers on the portal and Users and/or Clients. All prices, contracts, services,
quotations, work completion, terms of purchase, purchase procedures, disputes, criminal matters,
and all dealings with third parties, suppliers or service providers, etc. are between service providers
and their customers. Whenever Users and/or Clients of the Website contact a Medical Care

Provider or other service providers, and in whatever way they contact that provider, any such
contact is not the responsibility of the Website operators, but is based on explicit prior consent from
the Website Users, to which the Website is not a party;
4.8. The operators of the Website will not be responsible and will not bear, directly or indirectly, any
damage, financial or otherwise, caused to the User or the Client as a result of a third party, the work
of service providers, and as a result of using information on the Website, including loss of income or

The Website may display information concerning various Treatment Packages offered by Medical Care
Providers. Clients are free to purchase the desired services directly from the Website, in such case these
Terms and Conditions shall be applicable.
5.1. Travelling to a different country for surgery can be overwhelming. With this in mind, we provide
Treatment Packages to ensure that your experience is as pleasant as possible. The Company will
ensure that at least the following services are included in your Treatment Package:
a) Transfers to and from the airport by our professional driver;
b) Initial face-to-face or online consultation with the patient coordinator and the Surgeon and a
face-to-face consultation with the Surgeon before your surgery;
c) Travel to and from the clinic for all appointments with the Surgeon;
d) Pre-operative tests to determine your suitability for your chosen surgery. Any tests considered
necessary during pre-assessment or diagnosis for some treatments, or as a result of a pre-
existing condition, or your exposure or vulnerability to any condition will be at additional cost.
e) One night stay at the hospital after your surgery. Should you stay more than one night, you will
be charged for additional nights at the current rates of the hospital;
f) Accommodation at the hotel and breakfast taken at the hotel. You are liable for any other costs
that you incur such as meals (not included as part of our negotiation on your behalf), use of
telephone, laundry, etc. at the hotel, or stay at accommodation not booked through us.
g) An English-speaking patient host to accompany you during your appointments with the
h) All costs for the treatment package are exclusive of VAT where applicable.
5.2. Additional services and/or adjustments of the selected Treatment Package can be performed upon
Client’s request.

6.1. The final price will be determined in the phone call or in a consultation meeting at the Client's
premises by the Medical Care Provider – the Website is not responsible for the price or the quality
of the work;
6.2. Prices listed on the Website are only a recommendation and the content writer's discretion. The
prices are neither binding nor fixed. Prices vary depending on the nature of the work and there is no
website recommendation or warranty on the price.

7.1. To confirm the Procedure(s) and the relevant date, the Client must pay an 10% deposit or 100% for
schedule booking procedures. The rest of the price will be paid not later than 7 days before
7.2. The deposit shall be paid prior to the appointment with the remainder payable at the clinic latest on
booking package day. The deposit can be paid via bank transfer and/or debit and credit cards;

7.3. It is Client’s responsibility to have sufficient insurance in place to cover him/her during the stay at
the Surgery Location. It is a condition of your booking for the Client to have such suitable insurance
cover in place.

8.1. The Client may, at any time, cancel the booking by notifying the Company in writing. The
cancellation will take effect from the day on which the Company receives written notification of
Client’s cancellation. The scale of charges payable will depend upon when the notification of
cancellation is received. Depending on the circumstances, the following cancelation fees shall
a) If the Client cancels up to 7 days before the date of the appointment, the Company reserves the
right to charge up to EUR 100 or 5% of the price of the Procedure/Treatment Package,
whichever is greater, from Client’s deposit as a cancellation fee;
b) If the Client cancels less than 4 days and up to 24 hours before the date of the appointment, the
Company reserves the right to charge up to 50% of the price of the Procedure/Treatment
Package from Client’s deposit as a cancellation fee;
c) If the Client cancels less than 24 hours before the date of the appointment, the Company
reserves the right to charge up to 100% of the price of the Procedure/Treatment Package from
Client’s deposit as a cancellation fee;
8.2. If, for any reason, the Client does not present him/herself on time and in a state that the
consultation, procedure or surgery can be performed, the appointment will be cancelled, and the
Company will not be able to offer re-compensation. Re-scheduling will take place. If the Client does
not turn up for the appointment or surgery at all, the medical care will be assumed cancelled without
notice and cancellation fees will be applicable equal to the full amount already paid.


9.1. All content published on the Website, including guides, opinions, tips, guidelines, information, and
other explanations, is published on the Website as a service to Users only;
9.2. Client’s treatment is a contract between the Client and the hospital and/or Surgeon undertaking the
treatment. By accepting these Terms and Conditions, the Client agrees not to hold WISH Medical
Tourism LTD liable for medical negligence or malpractice by the chosen Medical Care Provider;
9.3. It is hereby clarified and emphasised that the content registered on the Website does not constitute
an opinion or offer or professional advice and/or a substitute for any such advice in any subject or
field that requires expertise or professional training in any field. The User assumes full responsibility
and the full risk of any action related to the information or content published on the Website. Users
and Clients should handle and follow the Website's content with care when using it;
9.4. The Company holds no medical qualifications and is neither responsible nor liable for any medical
procedures. We assist you to arrive at an informed decision by meeting or, at least, interacting with
the Surgeon by phone/video conference. We are not liable for the work of the Surgeon or any of the
staff engaged at your chosen clinic or hospital. This will be governed by the hospital regulations and
documentation provided to the Client. These aspects will invariably be governed by the terms and
conditions of your treatment contract with the hospital/clinic and the Surgeon;
9.5. The Company will not accept any responsibility in the unlikely event that the Surgeon feels that the
Client is not fit enough to undergo surgery and have to return without surgery. The Client will be
entitled to a refund of any unspent balance of his/her treatment cost after deductions on account of
tests, consultations, etc.;
9.6. All surgical operations and medical procedures, whichever country they take place in, have a risk
attached to them and in the case of plastic surgery, hair transplants and cosmetic dentistry there
may be dissatisfaction with the final outcome. The Company will not be held responsible for medical
procedure disputes. The Company’s liability is limited to a duty of care in its capacity as a third-
party facilitator governed by the laws of the Surgery Location;

9.7. The Website and/or anyone on its behalf will not bear any responsibility for any damage and/or loss
to body or property, whether direct or indirect, caused to the user and/or any third party for the use
of the information presented on the Website, whether as marketing material or professional
material. Whether through links placed on the Website or from other content;
9.8. A professional or advertiser's content or materials are published on the Website based on their
statement that the content and/or materials are original and do not infringe upon another party's
rights. We ask Users to inform us if they believe content on this Website violates their rights. This
Website will do everything within its power to review the application within a reasonable amount of
time and will act based on its discretion and/or any applicable laws;
9.9. In addition, the Website will not be liable for any damage or loss for adapting services offered by the
Website to users and/or for adapting the Website to their personal computer and/or for damages,
glitches, or failures in the software, server or any service provided by third parties. The Users are
asked to take this into account when relying on the content listed throughout the Website or the
services it provides;
9.10. The Website does not undertake to maintain a backup of all content stored and/or appearing on
the Website. In addition, the operators of the Website may disable the Website, in whole or in part,
for the purpose of maintaining, updating, upgrading or any other need and shall not be liable for any
damage caused as a result.

10.1. Copyright and all intellectual property rights, including patents, copyrights, designs, designs and
trade secrets in this Website and the content contained therein, including texts, website design,
layout, graphics, photographs, illustrations, website logo, website name are the property of the
Company only or of other third parties who have authorized the management of the Website to use
them. These rights apply, among other things, to the data on the Website, including the list of
products, descriptions and designs of the products and any other details related to its operation.
These rights also apply to the name of the Website, the trademarks (whether registered or not) are
all the property of the Company. They may not be used without their prior written consent;
10.2. No information may be copied, reproduced, distributed, sold, marketed, rented and translated from
the Website, including trademarks, images and texts, product design, product images, etc. without
the prior written permission of the Company;
10.3. The Website has the right to take all legal proceedings available to it, the Website reserves all right
to prevent and block access to the Website by surfers or Users who violate the provisions of this
policy and/or the provisions of any law and/or abuse the Website – and all at the sole discretion of
the Website.

11.1. The Company aims to provide all Clients and Users with the highest standards of care and customer
service. If for any reason the Company fails to achieve this, Clients and Users may make complaints
verbally and in writing. The Company undertakes to investigate all complaints immediately,
acknowledging any mistakes and rectifying them so that it can make improvements to its service;
11.2. In the event of a dispute between a Client and a Medical Care Provider, this will be conducted under
the laws of the country in which the operation took place unless otherwise agreed. As a facilitator,
the Company will continue to act between the Client and the Medical Care Provider, and assist the
Client with the process wherever possible.

These Terms and Conditions shall be governed by the laws of Cyprus, and the Users and Clients hereby
consent to the non-exclusive jurisdiction of the courts of Cyprus.

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